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2001 Annual Report

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THE 1986-1990 HEPATITIS C CLAIMS CENTRE
Milestones

On March 9, 2000 the Courts appointed Crawford/Garden City Group Canada Adjusters Canada Incorporated/Expertises Crawford/Garden City Group Canada Canada Incorporée/The Garden City Group Canada to act as the Administrator of the 1986-1990 Hepatitis C Class Action Settlement. Some important Year One Milestones include the following:

  • Secured office space, furnishings and equipment, computer systems and;
  • Recruited, trained staff and developed Human Resources practices and procedures;
  • Developed a customized software application known as CLASS;
  • Set-up a 1-800 telephone assistance line;
  • Developed and implemented internal standard operating procedures;
  • Developed and mailed bilingual claims forms and follow-up correspondence;
  • Provided on-site personal assistance to Claimants and held Claimant information meetings countrywide;
  • Requested monthly compensation disbursements form Trustee for payment to Class Members;
  • Reported weekly to the Joint Committee;
  • Established contacts with hospitals clinics, physicians, and public trustees where appropriate;
  • Organized a Traceback program in partnership with Canadian Blood Services and Héma-Québec;
  • Organized a PCR testing program for Approved Class Members in partnership with Gamma Dynacare laboratories;
  • Developed and installed a loss of income calculator software package;
  • Re-launched the www.hepc8690.ca Web site.

The Claims Centre opened in April 2000, with a staff of eight fulfilling the mandate of the Administrator. As the volume of claims-related work increased, staffing within the Claim Centre equally increased.

Every HCV Infected Person who is registered with the Claims Centre has a file. Family Members and Dependants of a deceased HCV Infected Person have associated files. All documents received by the Claims Centre are scanned into the database within 48 hours.

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