On March 9, 2000 the Courts appointed Crawford/Garden City Group Canada Adjusters
Canada Incorporated/Expertises Crawford/Garden City Group Canada Canada Incorporée/The
Garden City Group Canada to act as the Administrator of
the 1986-1990 Hepatitis C Class Action Settlement. Some
important Year One Milestones include the following:
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Secured office space, furnishings and
equipment, computer systems and;
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Recruited, trained staff and developed
Human Resources practices and procedures;
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Developed a customized software application
known as CLASS;
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Set-up a 1-800 telephone assistance line;
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Developed and implemented internal standard
operating procedures;
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Developed and mailed bilingual claims
forms and follow-up correspondence;
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Provided on-site personal assistance to
Claimants and held Claimant information meetings countrywide;
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Requested monthly compensation disbursements
form Trustee for payment to Class Members;
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Reported weekly to the Joint Committee;
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Established contacts with hospitals clinics,
physicians, and public trustees where appropriate;
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Organized a Traceback program in partnership
with Canadian Blood Services and Héma-Québec;
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Organized a PCR testing program for Approved
Class Members in partnership with Gamma Dynacare laboratories;
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Developed and installed a loss of income
calculator software package;
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Re-launched the www.hepc8690.ca Web site.
The Claims Centre opened in April 2000, with a staff of
eight fulfilling the mandate of the Administrator. As the
volume of claims-related work increased, staffing within
the Claim Centre equally increased.
Every HCV Infected Person who is registered with the Claims
Centre has a file. Family Members and Dependants of a deceased
HCV Infected Person have associated files. All documents
received by the Claims Centre are scanned into the database
within 48 hours.
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